Crafters Companion > Delivery Information

Delivery Information

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.

We know that crafting can be a great distraction at this time and we are working round the clock to keep Crafter’s Companion trading as normal. We have put appropriate social distancing measures in to our warehouse, and parcels are being shipped in 7 to 10 business days. Your parcels will arrive as normal, but please allow some additional time for carrier networks.

UK Standard Shipping charges

Standard delivery (7 to 10 days) on orders up to £19.99£ 3.95
Standard delivery on orders over £20.00FREE
Express courier delivery (1 to 2 days – tracked)£ 5.95

Gold and Platinum Club Inspire members enjoy FREE priority delivery (2 to 4 days – may be longer during busy periods) on all orders, and FREE express courier delivery (1 to 2 days – tracked) on orders over £25.

Bronze and Silver Club Inspire members enjoy free standard delivery on all orders over £20.

We use Yodel for our deliveries and all orders are tracked. Standard delivery orders are usually dispatched within 5-7 working days. During busier periods this may be slightly longer. Our Express delivery orders are packed within 1-2 business days.

Next day delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. Order from Monday-Friday (excluding bank holidays) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays). Please note – orders placed after 2pm GMT on Friday and Saturday may experience a 1 to 2 day delay.
Please note that courier delivery charges will only be refunded at our discretion when returning an item.

Remote/Rural Courier Delivery (including all orders containing sprays)

For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £11.95 if you decide to upgrade your order to our Express 2 to 3 day tracked courier delivery, for Basic, Bronze and Silver Members. This cost covers a surcharge levied by our delivery carrier due to the difficulty of providing a service to remote and island locations.

For Gold and Platinum Members, if your order total is £39.99 or less, the cost for our Express 2 to 3 days tracked courier delivery is £11.95 and if the order is £40 or more, it is FREE. If you’d like to place an order smaller than £40, please use the free standard delivery method.

BT, GY, JE, IM, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibralter, Malta and Iceland. 

We are unable to send any parcels to PO Box addresses.

Shipping to the US

Due to surcharges by our distribution partners, caused by disruption to their networks, we have added a small increase to our US shipping costs.

Shipping OptionBasket Total (after discounts)Cost
Tracked Courier Delivery (5 to 12 days)$0 – $99.95
$100+
$9.95
FREE

Shipping to Canada

Due to surcharges by our distribution partners, caused by disruption to their networks, we have added a small increase to our US shipping costs.

Shipping OptionBasket Total (after discounts)Cost
Tracked Courier Delivery (5 to 12 days) $0 – $99.95 (US Dollars)
$100+ (US Dollars)
$14.95 (USD)
FREE

Shipping to Europe

CountryBasket Total (after discounts)Cost
Germany (DE)€ 0 – € 49.99
€ 50+
€ 5.95
FREE
Ireland (IE), Netherlands (NL)€ 0 – € 49.99
€ 50+
€ 6.95
FREE
Austria (AU), France (FR)€ 0 – € 74.99
€ 75+
€ 6.95
FREE
Belgium (BG), Denmark (DK), Italy (IT), Luxembourg (LU), Poland (PL), Portugal (PT), Spain (ES), Sweden (SW)€ 0 – € 74.99
€ 75+
€ 8.95
FREE
Cyprus (CY), Malta (ML)€ 0 – € 99.99
€ 100+
€ 19.95
FREE
Czechia (Czech Republic – CZ)€ 0 – € 99.99
€ 100+
€ 15.95
FREE
Finland (FI)€ 0 – € 99.99
€ 100+
€ 13.95
FREE
Croatia (HR), Estonia (EE), Hungary (HU), Slovakia (SK), Slovenia (SI), Canary Islands€ 0 – € 149.99
€ 150+
€ 29.95
FREE
Bulgaria (BG), Gibralter, Latvia (LV), Lithuania (LT), Romania (RO)€ 0 – € 149.99
€ 150+
€ 34.95
FREE
Greece (GR)€ 0 – € 149.99
€ 150+
€40.95
FREE
Switzerland (CH)€ 0 – € 199.99
€ 200+
€ 59.95
FREE
Bosnia & Herzegovina (BA), Iceland (IS), Norway (NO), Serbia (SB)€ 0 – € 199.99
€ 200+
€ 69.95
FREE

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.


In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.